Families First

All programs are now operated by Families First.
Families First’s mission is to create healthier communities by strengthening families and individuals though life challenges and changes.
Learn more at www.familiesfirstindiana.org.

Get Involved

Crisis & Suicide Intervention Service Volunteers

Volunteers commit to work two, fixed four-hour shifts per week. The length of the commitment is for at least one year from the date of the first shift.

Volunteer Clinical Associate Position

Volunteer “Clinical Associates” (CAs) are needed to take calls and/or texts from the convenience and comfort of their own homes, from individuals in crisis. CAs have a variety of professional, educational and personal experiences that allow our program to thrive and serve those in need. No prior training is necessary to volunteer for the Crisis and Suicide Intervention Service (CSIS).

We are looking for individuals who are emphatic, respectful and have an interest in helping others in a time of personal crisis and distress. Volunteers complete a 40-hour training program and are certified to work as a volunteer CA, answering phone calls and text messages through the CSIS.

Please read through the details below. If you're interested, apply online!

Why are volunteers needed?

There is currently an unmet need for mental health services and people trained in crisis intervention in our community. We're here to fill the gap between service providers and consumers, allowing for smooth transitions into care and/or immediate attention to crisis. Our volunteers are trained to intervene and taught the skills they need to provide assistance to callers in their most vulnerable times.

If you're interested in the role volunteers can play in medical care and emergency intervention, check out Vikram Patel's TedTalk on "Mental health for all by involving all."



2017 Training Dates:

Training consists of forty (40) hours of instruction over six (6) classes within an eleven (11) day period.

Note: A minimum of 10 participants must be enrolled in order for a CA Training to take place. If you enroll in a training and the minimum number of participants is not met, we will contact you in advance and give you the opportunity to reschedule at a later training.

May 2017 Class: May 10th - May 20th, 2017

Wednesday         5/10/17                  5:30pm – 9:30pm

               Introduction to Families First and the Crisis & Suicide Intervention Service (CSIS)

Friday                   5/12/17              8:15am – 4:30pm

               Applied Suicide Intervention Skills Training (ASIST) workshop*

Saturday              5/13/17               8:30am – 4:30pm             ASIST workshop*

Tuesday               5/16/17               5:30pm - 9:30pm             CSIS Skills Training Part I

Thursday             5/18/17               5:30pm – 9:30pm             CSIS Skills Training Part II

Saturday             5/20/17               8:30am – 4:30pm             CSIS Skills Training Part III

 

June 2017 Class:  May 30th - June 10th, 2017

Tuesday                5/30/17             5:30pm – 9:30pm              

                 Introduction to Families First and the Crisis & SuicideIntervention Service (CSIS)    

Friday                    6/2/17              8:15am – 4:30pm

                 Applied Suicide Intervention Skills Training (ASIST) workshop Day 1*

Saturday                6/3/17              8:30am – 4:30pm           ASIST Workshop Day 2*

Monday                  6/5/17              5:30pm - 9:30pm           CSIS Skills Training Part I

Wednesday             6/7/17             5:30pm – 9:30pm           CSIS Skills Training Part II

Saturday                6/10/17           8:30am – 4:30pm           CSIS Skills Training Part III

August 2017 Class: August 9th, 2017 thru August 19th, 2017

Wednesday         8/9/17                  5:30pm – 9:30pm

               Introduction to Families First and the Crisis & Suicide Intervention Service (CSIS)

Friday                   8/11/17               8:15am – 4:30pm

               Applied Suicide Intervention Skills Training (ASIST) workshop*

Saturday              8/12/17               8:30am – 4:30pm             ASIST workshop*

Tuesday               8/15/17               5:30pm - 9:30pm              CSIS Skills Training Part I

Thursday              8/17/17               5:30pm – 9:30pm             CSIS Skills Training Part II

Saturday              8/19/17               8:30am – 4:30pm             CSIS Skills Training Part III

 

November 2017 Class: November 8th, 2017 thru November 18th, 2017

Wednesday           11/8/17               5:30pm – 9:30pm

               Introduction to Families First and the Crisis & Suicide Intervention Service (CSIS)

Friday                  11/10/17             8:15am – 4:30pm

               Applied Suicide Intervention Skills Training (ASIST) workshop*

Saturday              11/12/17             8:30am – 4:30pm             ASIST workshop*

Tuesday               11/15/17             5:30pm - 9:30pm              CSIS Skills Training Part I

Thursday              11/17/17             5:30pm – 9:30pm             CSIS Skills Training Part II

Saturday              11/19/17             8:30am – 4:30pm             CSIS Skills Training Part III

*ATTENDANCE BOTH DAYS FOR THE DURATION OF THE WORKSHOP IS REQUIRED TO CONTINUE CSIS TRAINING. THE ASIST WORKSHOPS ARE OPEN TO THE PUBLIC FOR A FEE OF $150.

All classes start promptly and end on time. The classes take place at:

Families First

615 North Alabama Street

Indianapolis, IN 46204


Families First is located within the English Foundation Building and the classes will take place in Suite 300, on the third floor. Take the elevator to the 3rd floor. Get off the elevator and go to the right to the end of the hallway.


We have free parking on the south side of the English Foundation Building which is directly across from the Murat Theatre.

Training

Training to work in the CSIS consists of six (6) classes held over a period of eleven (11) days. Volunteers are trained in crisis and suicide intervention including active listening, how to guide callers to local resources, and basic skills for working a crisis hotline.

In addition, in the days following the end of your class work, you will receive four (4) simulated crisis telephone calls (home role plays) from a trainer. Your performance in each call will be evaluated and the trainer will provide feedback. Upon a satisfactory assessment of your home role play skills, training concludes with your staffing a four-hour shift in which you will take live crisis calls under the supervision of a trainer. Upon successful completion you will have earned the title of Clinical Associate (CA) and will begin working on the 24/7 Crisis Line and/or Texting Service.

**PLEASE NOTE: attendance at every class for the duration of the training is mandatory. Classes will begin and end promptly. Light snacks will be provided for the evening classes. Lunches on Friday and Saturdays will be on your own. On the first day of class a fee of $40 will be collected to help defray the costs of learning materials and snacks.

Click here to complete our volunteer application.

For more information about our training and requirements review the information below and email Mike Dunn.

Time Commitment

Volunteers commit to work two, fixed four-hour shifts per week plus two additional shifts during each month (one being an overnight shift and one being a weekend shift; one holiday shift must be worked per calendar year) for a total of 30 hours/month.  The length of the commitment is for at least one year from the date of the first shift.

College Credit

If you’re a college student, you may be able to earn college credits for completing an internship through the Crisis and Suicide Intervention Service. Check with your adviser for details.

Prerequisites

Volunteers must be 18 years of age or older.

Volunteers must undergo a limited criminal history background check and sex offender registry check. A computer with internet access and a telephone are required. Crisis calls are forwarded to your telephone number enabling you to work from any private, quiet location. Crisis texts are accessed from your computer. Scheduling, making referrals and call reporting are done through an easy to use website, for which training and support is provided. 

Questions?

To receive more information, request application, or inquire about dates for the next training session, please contact:
Mike Dunn
Crisis and Suicide Line Supervisor
Families First
Phone: 317-251-0005 ext. 1010

 


Click the link above to fill out an application!